Home(page) Accommodation for groups Valais – Snowboarding, Nendaz, Valais

News, 04.03.2012

Quality - Our Passion

The Quality Program of the Swiss Tourism industry fosters the quality development and quality assurance by the different service providers. It distinguishes hosts who continuously examine their quality and endeavour to serve the guest best at all times.

The quality program is built on three levels. Each level aims at satisfying the guest at making them want to come again.

Level 1: Quality of Service
Level 2: Quality of Leadership
Level 3: An all encompassing quality management system (ISO 9000, EFQM)

CONTACT groups.ch has qualified for the level 1. It has long had its own quality management system but decided to evaluate the system of the Swiss Tourism Association with a view to adapt courses and procedures for a large target group of landlords in Swiss group accommodationy. It has decided to offer such courses as from automn 2012 or spring 2013 depending on the financial funds available.

Hotels and group accommodation on www.groups.ch and www.seminar-groups.ch will be labelled as soon as they have qualified for relevant certificates. Together with the guest reports on our websites, you will get a good impression on how much importance is attributed to quality by each individual host.

With this promise for attributing high importance to quality within CONTACT groups.ch and among its hosts, we wish you a most warm welcome in Switzerland!

CONTACT groups.ch
Christina Aenishänslin

www.groups.ch
www.seminar-groups.ch