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How much does your service cost?
I have questions concerning one of the houses on the website.
Is the house still available at the date required?
How do I need to proceed if I like a house on www.groups.ch?
Why don’t you publish the phone number of the landlord?
New clients sometimes believe that the missing phone numbers conceal hidden commissions. In contrast to other companies our services are in actual fact free of charge for all guests. The number of direct enquiries via the provided form enables the landlord to check on success rates.
What is the difference between a collective enquiry and a detailed search / direct query?
In principal, both of these routes lead to the same goal: both the collective enquiry and the detailed search filter our records according to your criteria - so you will always find a suitable home. Depending on their preference, our guests choose either one route or the other:
Those looking to find a house purposefully and as quickly as possible choose the free collective enquiry:
Define the criteria, send the form, and wait for the offers.
Those preferring to browse and study house descriptions in advance opt for the detailed search and only make direct enquiries after this:
Define the criteria, have lists of houses displayed, study house details, select and copy houses to the shortlist, make direct enquiries about a house / some houses on the shortlist.
If this is your first visit to our website, then why not try the detailed search first and then the collective enquiry without obligation. You will soon work out which is the right one for you. If you are still uncertain, feel free to give us a call: +41-61-926 60 00. We would be happy to advise you.
What is a collective enquiry?
The free collective enquiry is our speciality, and we are happy to admit that for beginners it takes some getting used to. However, once you have tried it out for the first time, you are guaranteed to be impressed. There is some work required, though. First, you have to fill out a large form with your search criteria and send it off. In a step in between, we will show you the recipients of your collective enquiry. You are also able to refine or modify your search if you notice unsuitable houses in the recipient list. Then, you send off the search order and, within 24 hours, you will receive concrete offers directly from the house owners.
So, with the collective enquiry you leave yourself open to surprises, and you do not waste time going through long lists of houses. There are often great houses on offer, which you would never have contemplated.
What is the detailed search?
With the detailed search, you filter our product range according to your search criteria. We show you a personalised list of houses. You copy suitable houses into the shortlist and then start a multiple enquiry from the shortlist.
What is a direct enquiry?
With every house entry you will find the button 'Direct enquiry'. You can use this to make direct contact with the house owner and make non-binding requests for information or concrete offers. The direct enquiry option is also in the shortlist. Using this, you can make a one-off, multiple enquiry to all the houses you have copied into the shortlist. This saves you from having to contact each and every house you have selected individually.
What is the shortlist?
The shortlist is our 'shopping basket'. Whilst you are searching through our website, you can click on the shopping trolley whenever a house takes your fancy. The houses gathered in this way remain stored on the shortlist. Once your search is completed, you are able to contact all of the houses selected at once with the multiple enquiry function.
Are you also an agent for accommodations abroad?
How do you finance your organisation?
How do I make my booking?
Do you know the houses in contract?
What do I do with the offers I do not consider?
What do the wheelchair symbols mean?
Specially equipped bedrooms
What do the Q-symbols mean?
The Quality Program of the Swiss Tourism industry fosters the quality development and quality assurance by the different service providers. It distinguishes hosts who continuously examine their quality and endeavour to serve the guest best at all times.
The quality program is built on three levels. Each level aims at satisfying the guest at making them want to come again.
Which guest reports are published?
Every guest is free to express her or his own opinion. Therefore all guest reports are published as a matter of principle – with two exceptions:
• Guest reports which cannot be attributed to any customer of Groups AG
• Guest reports which violate the law, i.e. sexist, racist or other violating comments.
The guest reports are clearly highlighted as the guests’ opinion on www.groups.ch:
“The reports explicitly reflect the opinion of guests who booked this house with Groups AG as accommodation intermediary. These may differ from Groups AG own opinion. The host is granted the opportunity to publish a counterstatement.”